Latest Outage and Flooding News

With flood warnings underway, we'll continue to keep you updated as we know more. Additionally, please review tips on how you can stay prepared and safe.

  • Service reconnection process: nothing is more important than your safety and the safety of our crews, so once we've restored the electrical circuit for your area, we require you to verify it's safe for us to reconnect service by submitting the form below. 

Flood Restoration Form 

I hereby request that electric service to my premises be restored and state that my electrical wiring and equipment can safely be re-energized due to the following precautions I have taken: (check appropriate box

By submitting this form, I agree I have been advised by KCP&L of the possible hazard of re-energizing flooded premises. I hereby indemnify and hold harmless KCP&L from any liability arising from any and all losses and damages caused by re-energizing my internal wiring, electrical equipment and/or appliances.

 

Outage Updates

KCP&L has interrupted power to some customers in Saint Joseph, Craig and Watson, Missouri for safety reasons.

Before restoring power, we require...

  • The flood waters have receded from the premise.
  • All structures, including the basement, are dry.
  • All electric facilities have been inspected by a person (homeowner, tenant or certified professional) who attests that they're in working order and free of debris.
  • Any damaged facilities have been replaced or disconnected.
  • A signed release from the customer stating facilities have been inspected (see our form above)
  • In some areas, a city or county inspection

Continue checking back here or following our social channels (at the bottom of this page) for more updates.

Exercise caution in flooded areas

  • Stay away from power lines and pad-mounted transformers in flood areas.
  • Don't walk in standing water or ares of debris. Energized and dangerous power lines may not be visible.
  • Don't ride a watercraft near power poles and power lines, as they can be energized and deadly. 
  • Ensure all electric equipment, appliances or tools that have been subject to flood water are inspected prior to use.
  • Use only appliance or tools rated for wet locations around or near water.
  • Do not use gas powered generators or pumps in an enclosed environment.

During this flood warning, KCP&L's monitoring and preparedness efforts are comprehensive. We're coordinating with emergency management agencies, staging replacement equipment near potential flood-zone areas, patroling transmission line infrastructure near the river and checking the routine maintenance and tuning of equipment throughout our service area.

If you prefer, you can also find a printable version of the form here to fill out and fax to (816) 654-1479, or our line crews will have form copies available when they restore circuits in your area.  
 



Commonly asked questions during a power outage...

You may have a lot of questions about your outage specifically — especially if you're still waiting for power to come back on. We want to address those questions here:

  • If you're a medical customer relying on electricity for life-support equipment, view information on how you can make special arrangements here

    Why don't I have an estimated restoration time (ERT)?

    Normally, you can see an ERT for your outage. But when there's a major outage situation, we don't know an estimated time for restoration because:

    • The weather, flooding or road conditions can affect how long it takes for a crew to reach a site
    • Crews have to determine what repair is needed and this assessment time can vary depending on how significant damage is
    • Repairs can take hours in some cases — if tree limbs take down lines, crews must remove the tree and sometimes rebuild the entire power pole, all of the equipment on it and string new power lines

    One outage can affect a single customer or thousands of customers, so the time needed to restore each outage varies greatly. When all of these factors above are taken into account and multiplied by numerous outages, we're unable to give accurate or even predicted restoration times. 

    Why isn't my power back on?

    We have a power restoration process in place to address public safety first (hospitals, police and fire stations, etc.) then to move to substations (which are primary lines serving thousands of customers at once). You can dig deeper into that process here to learn more about why power comes back on in the order it does. 

    Why did my neighbor's power come on and mine didn't?

    Your neighbors, although very close to you, may be on a different supply line or transformer. The reason their power may have come back on before yours is available in our restoration process.

    You can find more answers to frequently asked questions here, or view our new map guide if you want more information on navigating the outage map.

    Find more info on our social channels...