Financial Assistance

Hardships cause financial stress. If you can't pay your bill, here are your options.

Contact KCP&L customer service

If you're worried that you won't be able to pay your bill, please contact KCP&L customer service. There are payment options available or programs like the Economic Relief Pilot Program (ERPP). Special payment options during the cold weather period (November 1 to March 31) are also available with the Cold Weather Rule.

Furloughed government workers

If you're a customer affected by the partial government shutdown, we want to help. In addition to some of the programs we have listed here, we have a flexible payment plan to help furloughed government workers and will waive any late fees for those affected by the shutdown. You can call 888-471-5275 to discuss your specific situation to see how we can help. 

Ask for payment help

There are organizations and programs that can help you pay your electric bill. Find out more below...

United Way: Call 2-1-1 to reach the United Way (24 hours a day, seven days a week).  If you're unable to dial 2-1-1, call:

Economic Relief Pilot Program (ERPP): Qualifying Missouri customers may be eligible to participate in KCP&L’s ERPP. Through a partnership with The Salvation Army, Missouri residents could receive a bill credit of up to $65 on their monthly bill for up to 12 consecutive months:

Missouri Low Income Home Energy Assistance Program (LIHEAP) is available November 1 to March 31

  • If you live in Jackson, Clay or Platte counties, LIHEAP has a new address. See locations here.
  • Call 573-751-8980

Kansas Low Income Energy Assistance Program (LIEAP) is available January 22 to March 29

Earned Income Tax Credit (EITC) from the IRS

Cold Weather Rule is in effect from November 1 to March 31 and prevents electricity from getting shut off during the cold weather months. The rule also provides certain types of payment arrangements for up to 12 months, but you must call to make arrangements while the cold weather rule is in effect:

Adjust your due date  

If you receive Social Security or Supplemental Security Income (SSI), you can plan the due date of your KCP&L bill so that it matches up with the timing of your benefits. This is a free program that helps you avoid late payments and possible service disconnection.

Improve energy efficiency