Customer Service Hours Update

Your wait time is getting shorter; our customer service hours are now 7 am-7 pm weekdays.

What are the new customer service hours?

Starting July 1, customer service representatives began managing non-emergency calls from:

7 am-7 pm, Monday-Friday 
(excluding holidays)

These include all calls that come into our customer service line at 888-471-5275 or 816-471-5275.

What if I have an emergency?
Nothing is more important than keeping people safe. That’s why you’ll always be able to report electric emergencies 24 hours a day, every day, online or through our power outage line at 888-544-4852. You may report outages automatically through this line or reach a company representative, if necessary.

Why are you changing your customer service hours? 
Most customers prefer to self serve, and they can perform most transactions either online or through our automated phone system.

Customers who want to speak to a customer service representative mostly call during the hours above (82% of calls fall within those hours). By changing our service hours, we can shift many of our night and weekend representatives to work during our busiest times. That will mean your calls are answered faster.

What if I want customer service help outside of your new hours? 
You can register for an online account. By doing so, you can find account information and conduct most account transactions anytime, either at home or on the go. You also have access to past and current bills, billing history, energy usage reports and energy-savings tips designed for you. Pay bills, enroll in programs like Paperless or Budget Billing, request account alerts and more.

If you don’t find what you need with an online account, you can still call our customer service line after hours and obtain account information or pay bills using our self-serve interactive voice response line. Or, if you email us at custserv@kcpl.com, we'll do our best to get back to you within two business days.

What holidays are you closed?

Company-Observed Holiday

Observation Date

New Year’s Day

Tuesday, Jan. 1

President’s Day

Monday, Feb. 18

Good Friday

Friday, April 19

Memorial Day

Monday, May 27

Independence Day

Thursday, July 4

Labor Day

Monday, Sept. 2

Columbus Day

Monday, Oct. 14

Veteran’s Day

Monday, Nov. 11

Thanksgiving Day

Thursday, Nov. 28

Thanksgiving Holiday

Friday, Nov. 29

Christmas Day

Wednesday, Dec. 25